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Plumber makes $7M in 11 months (here’s how)

📅 June 27, 2025 ⏱️ 1:50:56 🎤 Jered Williams, Patrick Fon

Chapters

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  • 0:00
    From 0 to $7M in 11 Months
    Patrick Fon introduces his rapid business growth, achieving $7 million in just 11 months and aiming for $12-14 million in year two.
  • 1:40
    Plumbing Career Beginnings
    Patrick recounts his unexpected entry into plumbing as a young father, his early struggles, and his journey through union work and commercial projects.
  • 8:30
    Key Learnings from Large Companies
    Patrick shares his top three takeaways from working in large organizations: the importance of sales, data analysis, and effective time management.
  • 38:46
    Starting the Business with a Partner
    Patrick details how he and his sales-oriented partner, Greg, impulsively launched their company with minimal planning and initial capital, leveraging their combined skills.
  • 51:29
    Marketing and Sales Strategies
    He explains their aggressive marketing approach, including pay-per-lead services and varied advertising channels, emphasizing the ethical sales tactics of his partner.
  • 1:00:12
    Explosive Growth and Hiring
    Patrick describes the rapid expansion of their company, including the quick acquisition of vans and effective recruitment of skilled plumbers due to competitive pay and reputation.
  • 1:21:58
    Organizational Structure and Roles
    He outlines their team's structure, including selling techs, install techs, and apprentices, and how they optimize for customer connection and service quality.
  • 1:29:10
    AI in Plumbing and Time Management
    Patrick discusses his extensive use of AI for efficiency, scheduling, and customer service, along with his personal strategies for time management and outsourcing non-core tasks.
  • 1:38:11
    Valuing Employees and Market Domination
    He emphasizes the importance of valuing employees through competitive pay and career development, contrasting this with past industry practices and sharing his ambition for market dominance.
  • 1:53:26
    Aggressive Marketing & Growth Mindset
    Patrick reinforces his belief in aggressive marketing, constantly raising growth targets, and utilizing diverse platforms to achieve market share, even in a competitive landscape.

Speakers

J
Jered Williams
Host
P
Patrick Fon

Key Takeaways

✦

Prioritize sales education: Understand that sales, reframed as 'customer service' and 'education,' is crucial for business growth and customer satisfaction in the plumbing industry.

✦

Offer diverse options: Present customers with good, better, and best service options to increase close rates, average ticket values, and overall customer satisfaction.

✦

Embrace data-driven decisions: Rely on P&Ls and other data, rather than intuition or competition, to set pricing, manage costs, and guide business strategy.

✦

Invest in aggressive marketing: Don't be afraid to spend significantly on marketing across various channels (Google, direct mail, social media) to continuously drive leads and growth.

✦

Value and empower employees: Pay employees 20% above competitors, foster a positive work environment, and recruit based on skill and customer-facing abilities to attract and retain top talent.

✦

Leverage technology for efficiency: Utilize AI and automation tools (like Service Titan integrations, Zapier, and even ChatGPT) for dispatching, customer communication, and operational streamlining.

✦

Build a dual-role team: Employ 'selling techs' who excel at customer interaction and sales, and 'install techs' who focus on high-quality execution, allowing each to specialize and maximize efficiency.

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