These 5 Things Kill 95% of Plumbing Businesses

📅 September 26, 2025 ⏱️ 1:01:50 🎤 Jered Williams, Eddie Barkhurst

Chapters

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0:00

Introduction & Sponsor

Jared introduces the episode's topic: why 95% of plumbing businesses fail, and welcomes Eddie Barkhurst. He then highlights Plumline, a 24-hour call answering service for home service businesses, offering a free week for listeners who mention 'The Wealthy Plumber' or 'Jared Williams'.
3:33

The Technician Trap

Jared explains the 'technician trap' where business owners get stuck doing all the work themselves, hindering growth and leading to burnout and financial struggle.
7:48

Four Essential Roles & Hiring Strategy

The hosts outline the four core roles in a plumbing business: technician, CSR, manager, and entrepreneur, and advise on the correct order to hire for these roles to ensure cash flow positivity and scalable growth.
29:40

Building Systems that Work

Jared and Eddie discuss the importance of creating standardized systems for every aspect of the business, from answering calls to running service appointments, to ensure consistency and efficiency.
38:00

Working ON the Business

The hosts emphasize the necessity of dedicating time to work on the business's strategy and development, rather than getting caught solely in day-to-day operations, to achieve scalable growth.
43:20

Vision and Growth

Jared discusses the importance of having a big vision for the business and personal life, challenging listeners to think beyond their current limitations and design their ideal future.
54:40

Recap and Outro

Jared recaps the five key points for business success and promotes The Wealthy Plumber school group and upcoming hurrah event.

Speakers

Jered Williams

Host

Eddie Barkhurst

Host

Key Takeaways

✦

Prioritize hiring a CSR (Customer Service Representative) before additional technicians to manage call volume, free up your time, and improve customer experience, ultimately boosting revenue.

✦

Develop and document standardized systems for every business operation, from call booking to service calls, to ensure consistency, predictability, and ease of training for new hires.

✦

Regularly set aside dedicated time to work 'on' your business, focusing on strategy, process improvement, and future planning, rather than getting bogged down by daily 'in-the-business' tasks.

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Utilize financial tools like an hourly rate calculator to accurately price your services and project future financial needs, enabling informed decisions on hiring and growth stages.

✦

Cultivate a clear and ambitious vision for your business and personal life, using it as a guiding principle to design your company's structure and operations for long-term success and freedom.

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