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If You Have A Home Service Business, Watch This

πŸ“… March 27, 2026 ⏱️ 1:14:43 🎀 Jered Williams

Chapters

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  • 0:00
    Selling in Home Services
    Jared introduces the topic of making more sales in home service businesses, highlighting the challenges of selling even without price increases.
  • 0:32
    Price Book Organization
    The discussion shifts to organizing price books, advising against an ever-growing list and suggesting organization by home area and frequently encountered items.
  • 0:56
    Time Frames & Custom Tasks
    The hosts explain the importance of flexible time frames in price books and using custom tasks to accurately bid jobs based on actual time needed, not just boilerplate entries.
  • 1:25
    Affordable Materials & Offers
    Jared discusses sourcing affordable materials like Home Depot water heaters to broaden customer appeal and using offers like '$99 drain clean' to get into homes.
  • 1:43
    Diagnose Root Cause
    The hosts stress the importance of technicians diagnosing the root cause of problems, not just symptoms, to provide better long-term solutions and increase sales.
  • 2:08
    Sales Process & Training
    The episode outlines a sales process (Rise system) focusing on building relationships, inspecting, offering solutions, and executing, while also emphasizing ongoing technician training.
  • 2:20
    KPIs and Customer Selection
    Key Performance Indicators (KPIs) like revenue, customer satisfaction, and billable efficiency are highlighted, along with a discussion on dealing with 'tough' customers and sales rejection.

Speakers

J
Jered Williams
Host

Key Takeaways

✦

Organize your price book by home area and common tasks, rather than an exhaustive list, to keep it manageable and efficient for technicians.

✦

Offer affordable base options for common services (e.g., Home Depot water heaters) to cater to a wider customer base and increase sales volume.

✦

Implement custom tasks in your price book that allow technicians to adjust timeframes based on job complexity, ensuring accurate bidding and avoiding under/over-quoting.

✦

Utilize promotional offers like '$99 drain clean' to get into homes, but train technicians to leverage these visits for deeper inspections and upselling higher-value solutions.

✦

Always diagnose the root cause of a plumbing issue, not just the symptom, and present customers with solutions for both immediate fixes and long-term problem prevention.

✦

Train technicians to bundle services and offer multiple options (good, better, best) to customers, framing it as providing comprehensive solutions rather than just sales.

✦

Focus on improving technicians' communication and sales skills, as effective interaction with customers leads to higher close rates and better customer satisfaction.

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