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Ep 693. Pricing Like a Pro: Lessons from Contractor Expert Andy Mulder

⏱️ 1:10:18 🎀 Caleb Auman, Andy Mulder
AUDIO EPISODE
Ep 693. Pricing Like a Pro: Lessons from Contractor Expert Andy Mulder
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Chapters

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  • 0:00
    Welcome & Sponsors
    Caleb Auman introduces Andy Mulder and thanks the episode's sponsors, highlighting their benefits for contractors.
  • 3:36
    Mulder Outdoors Story
    Andy Mulder shares his 25-year landscaping journey, the growth of Mulder Outdoors into high-end projects, and their focus on quality and client experience.
  • 9:59
    Work Finding You
    Andy discusses how excellent communication, reliability, and attention to detail lead to the right clients and projects finding his business.
  • 27:52
    Client Experience Focus
    Andy and Caleb share anecdotes about client expectations and the importance of anticipating potential issues to enhance customer satisfaction.
  • 35:53
    No Excuses
    Andy stresses the importance of professionalism, not making excuses to clients, and performing at peak during busy seasons.
  • 47:33
    Underpricing Work
    Andy explains why contractors underprice work, his philosophy on pricing, and the confidence to turn down jobs that don't meet his value.
  • 59:49
    Know Your Numbers
    Andy emphasizes the necessity of understanding business costs and setting profitable pricing to sustain and grow a contracting business.
  • 1:14:03
    Self-Worth & Profit
    Andy connects underpricing to self-worth, arguing that contractors deserve to make a good living for their hard work and unique skills.

Speakers

C
Caleb Auman
Host
A
Andy Mulder
Owner of Mulder Outdoors

Key Takeaways

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Prioritize impeccable customer service, clear communication, and site cleanliness to stand out from competitors and attract high-value clients.

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Invest in quality materials and methods, consistently raising your minimum standards to improve the final product and client satisfaction.

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Avoid making excuses to clients; maintain professionalism regardless of internal business challenges to uphold your reputation.

✦

Do not fear being 'too expensive'; understand your true costs and charge a premium for superior service and quality, as there is a market for it.

✦

Utilize estimating software (like LMN) to accurately calculate costs and desired profit margins, ensuring every job is financially viable.

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Build your brand and reputation over time; charging premium prices is earned through consistent delivery of high-quality work and client experience.

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Recognize your value as a skilled trade professional; aim for profitability that supports a good living for yourself and your team, avoiding the trap of being a 'bottom feeder'.

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