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Ep 596. Quarterly Update: What’s Working and What’s Not

⏱️ 1:00:56 🎀 Caleb Auman, Brittany Auman, Levi
AUDIO EPISODE
Ep 596. Quarterly Update: What’s Working and What’s Not
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Chapters

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  • 0:00
    Quarterly Update Introduction
    Caleb and Brittney Auman introduce their quarterly update episode, sharing their current business status and plans for the future.
  • 4:17
    Navigating Staffing Challenges
    The Aumans discuss recent staffing changes, including an apprentice quitting due to policy enforcement regarding facial piercings, and their approach to hiring new talent.
  • 11:57
    Investing in Employee Training
    They emphasize the significant investment in employee training, detailing how they utilize platforms like GreenYes and Hardscape Academy to develop their team.
  • 25:45
    The Value of Lean Scaper
    Caleb and Brittney praise Lean Scaper as a free and invaluable resource for forms, community, and insights into efficient business operations.
  • 38:16
    Leveraging LMN for Profitability
    Caleb passionately advocates for LMN software, explaining how it revolutionized their pricing strategy and ensures profitability on every job.
  • 45:28
    Strategic Hiring & Job Ads
    Brittney shares insights from Mark Bradley and Jeremiah Jennings on crafting effective job ads and attracting A-players by understanding their ideal candidate profile.
  • 51:28
    Embracing Virtual Assistants
    The Aumans discuss the benefits of hiring virtual assistants, like their VA D, to manage administrative tasks and free up time for strategic growth.
  • 59:54
    Streamlining Operations & Fleet
    They describe improvements in their operations, including upgrading their vehicle fleet and implementing new tools like garage door openers to boost efficiency.
  • 1:11:17
    Enhancing Team Morale & Communication
    Caleb and Brittney detail how increased meetings and improved communication have positively impacted team morale and employee engagement.
  • 1:24:52
    Documenting with Company Cam
    Caleb highlights Company Cam's role in documenting projects, aligning the team, and facilitating communication with subcontractors, calling it an essential tool for their growing business.
  • 1:33:14
    Marketing & Client Acquisition
    The Aumans address their current marketing challenges and their strategy to target luxury home builders, real estate agents, and architects to attract larger design-build projects.
  • 1:43:17
    Gamifying Efficiency
    Brittney explains how they've gamified crew efficiency scores using LMN data and a whiteboard, fostering friendly competition and driving improved productivity among their field staff.
  • 2:07:58
    Together in the Trades Event
    The Aumans promote their upcoming 'Together in the Trades' event in Savannah, Georgia, emphasizing its value for couples in the industry and featuring insights from various industry leaders.

Speakers

C
Caleb Auman
Host
B
Brittany Auman
Host
L
Levi

Key Takeaways

✦

Develop a clear policy on employee appearance and body modifications to maintain professionalism and company reputation, especially in client-facing roles.

✦

Invest significantly in employee training; budget for 100 hours per person annually, using platforms like GreenYes or creating custom modules from your own content.

✦

Utilize Lean Scaper's free resources for forms, KPIs, and operational guidance to enhance efficiency and avoid common business pitfalls.

✦

Implement LMN software to accurately bid projects, understand true costs, and ensure profitable pricing, as it helps determine minimum charges.

✦

Craft job ads that attract A-players by showcasing your company's vision and growth opportunities, rather than just basic wages, and be prepared to interview extensively.

✦

Consider hiring a virtual assistant to handle administrative tasks, freeing up owners to focus on sales, estimating, and strategic growth.

✦

Gamify team performance, such as crew efficiency scores, to boost morale, encourage friendly competition, and visibly track progress towards efficiency goals.

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