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Jillian Burns

📅 February 13, 2025 ⏱️ 37:20 🎤 Tommy Cole, Jillian Burns

Chapters

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  • 0:00
    Introduction: Jillian Burns
    Tommy Cole introduces Jillian Burns, co-founder of Influential Encounters and part of Burns Landscape and Snow Management in Boston.
  • 1:45
    Entering Landscaping and Overcoming Challenges
    Jillian recounts how she entered the landscaping industry during a challenging period of financial embezzlement within her family business, turning necessity into a passion.
  • 4:44
    Investing in People and Culture
    Jillian emphasizes Burns Landscape's focus on investing in their team through training, growth opportunities, and open communication to foster a thriving culture.
  • 7:46
    The Role of an Athlete in Business
    Jillian discusses how her experience as a college soccer defender, protecting the net, mirrors her behind-the-scenes leadership role at Burns, emphasizing perseverance and teamwork.
  • 11:26
    Founding Influential Encounters
    Jillian explains the genesis of Influential Encounters with Val Lisc, a platform dedicated to empowering women in male-dominated industries.
  • 15:56
    Navigating a Male-Dominated Industry
    Jillian shares insights on the challenges women face, such as unconscious bias and the need for confidence in communication, highlighting how Influential Encounters addresses these issues.
  • 18:12
    The Power of Feedback and Systems
    Jillian stresses the importance of continuous feedback, active listening, and adaptable systems for growth and better decision-making within her businesses.
  • 23:24
    Lessons Learned and Future Vision
    Jillian reflects on significant life challenges, emphasizing that success is about handling problems head-on, and outlines her vision for the sustainable growth of Burns and the expansive reach of Influential Encounters.

Speakers

T
Tommy Cole
Host
J
Jillian Burns
Co-founder of Influential Encounters and part of Burns Landscape and Snow Management

Key Takeaways

✦

Cultivate a resilient mindset to overcome business challenges, turning setbacks into opportunities for growth and innovation.

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Prioritize investing in your team through training, growth opportunities, and fostering open communication to drive overall business success.

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Implement regular one-on-one meetings with direct reports to understand their needs, provide support, and build strong team relationships.

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Develop systems and processes that empower your team and ensure consistent quality service, especially in demanding areas like snow operations.

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Actively seek and listen to feedback from your team and clients, using it to refine strategies and foster collective problem-solving.

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Embrace the 'deep work' approach, focusing on accountability and structured planning to achieve strategic business objectives.

✦

Recognize that every interaction is an experience for clients and employees, paying attention to details to create positive and memorable engagements.

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