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Virtual Assistants for Trades Companies with Kelli Anh Shaw of HYRE

πŸ“… February 28, 2026 ⏱️ 35:16 🎀 Kelly Anne Shaw, Jeffrey Scott

Chapters

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  • 0:00
    Introduction to HYRE
    The host introduces Kelly Anne from HYRE, an outsourcing firm specializing in virtual assistants for trades companies.
  • 0:28
    Defining Virtual Assistants
    Kelly Anne explains what HYRE does, clarifying terms like global staffing, offshore staffing, and nearshore staffing.
  • 0:47
    HYRE's Origin Story
    Kelly Anne shares how her moving and storage company's growth and subsequent challenges led to the creation of HYRE.
  • 1:36
    Common Roles for VAs
    Kelly Anne outlines typical positions virtual assistants fill in trades companies, spanning sales, operations, accounting, and customer service.
  • 2:06
    Onboarding and ROI
    Kelly Anne explains HYRE's intensive onboarding process and how quickly clients can see a return on investment.
  • 2:58
    AI's Role in Staffing
    Kelly Anne discusses how AI impacts their business, emphasizing the need for human oversight and the unique value of human touch.
  • 3:44
    Benefits of Using VAs
    Kelly Anne highlights the financial savings and improved employee satisfaction achieved through virtual assistant integration.
  • 4:20
    HYRE's Philosophy
    Kelly Anne details HYRE's unique approach, focusing on deep client engagement and customized solutions for pain points.
  • 5:05
    Recruitment & Education
    Kelly Anne describes the educational background of their recruits and the customization options for different roles and budgets.

Speakers

K
Kelly Anne Shaw
HYRE
J
Jeffrey Scott
Host

Key Takeaways

✦

Consider using offshore virtual assistants to augment your existing labor force, filling gaps and expanding capacity, particularly in administrative, sales support, and operational roles.

✦

Recognize that virtual assistants can lead to significant cost savings, as HYRE's own business experienced a $350,000 annual net savings in their admin line.

✦

Utilize virtual assistants for tasks that can free up your key employees, allowing them to focus on higher-value activities and improving their job satisfaction.

✦

Explore diverse roles for virtual assistants beyond basic administration, including CRM hygiene, sales follow-ups, cold calling, logistics, scheduling, bookkeeping, and AR/AP management.

✦

Leverage firms like HYRE that offer comprehensive onboarding and management services, ensuring successful integration and ongoing support for your virtual assistants.

✦

Be mindful of cultural nuances and time zone differences when working with offshore staff; ensure clear communication and agreed-upon schedules to avoid misunderstandings.

✦

Consider bilingual virtual assistants, especially from Latin America, to assist with communication and onboarding for H2B program employees or clients who speak Spanish.

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