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Home Service Expert

Why Delegation is a Crucial Leadership Skill in Making More Money for Your Business

πŸ“… February 26, 2020 ⏱️ 1:13:08 🎀 Tommy Mello, Tom Reber

Chapters

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  • 0:00
    Intro: leaders make people feel safe
  • 2:15
    Tom's journey from the trades to coaching
  • 5:31
    Lessons from the Marine Corps
  • 8:16
    Owning your crap & catching people doing good
  • 11:01
    Meeting the human need for a clear future
  • 13:42
    Offense vs defense: playing to profit
  • 16:25
    Staying organized & managing by scorecard
  • 21:22
    Unemotional data & the football film analogy
  • 26:51
    The helicopter boss problem
  • 31:17
    Delegating as giving ownership of outcomes
  • 33:26
    Teaching people how to think
  • 37:13
    Building a budget & pricing for profit
  • 40:30
    Why higher prices fund better service
  • 48:45
    Sales as a learnable skill
  • 50:57
    The eight KPIs & customer experience
  • 53:38
    Nurturing the database β€” the #1 mistake
  • 55:52
    Offense/defense whiteboard & building value
  • 1:03:30
    No progress without truth
  • 1:07:47
    Book picks, mindset & the RAS

Speakers

T
Tommy Mello
Host β€” A1 Garage / Home Service Expert
T
Tom Reber
Founder, The Contractor Fight; leadership & sales coach for the trades

Key Takeaways

✦

The best leaders make their people feel safe β€” build an approachable, safe culture with accountability and people know you have their back, which is crucial to attracting and keeping a team in the trades.

✦

Real leadership starts with looking in the mirror and owning your own crap; you can't grow if you blame your people, the market or bad luck before fixing yourself.

✦

Get clear on the target and the real 'why' before pulling the trigger β€” like a Marine, ask why five or six times to excavate the true motivation instead of spraying effort at a vague goal.

✦

Manage people with unemotional data: track five or six key stats per person, filter jobs by profit and man-hours, and use the numbers to place people where they'll win β€” but always pair the data with a conversation, not just a firing.

✦

Delegation is really giving ownership of a clear outcome β€” define what winning in the role looks like, let people prove you right or wrong, and stop being the helicopter boss who won't let go.

✦

Price for profit, not the industry average: build price from your real costs plus the profit you want; higher prices fund better service, a stronger brand and lower turnover.

✦

Sales is a learnable skill and a long-play relationship β€” stop talking technical features, ask questions, follow up, and keep adding value so customers stay better off and keep paying you (nurture the database).

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