To the Point: Sage Business Advice from Home Services Legends Pt. 2

📅 March 26, 2025 ⏱️ 52:54 🎤 Chad Peterman, Chris Yano, Jonathan Bankro, Kevin Cumberford

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1:11

University Fueling Growth

Kevin Cumberford discusses how their university program fueled growth from $30 million to over $120 million, and the life-changing income some employees achieve.
1:45

Starting University Small

He advises starting a university small and simple, focusing on basic roles like maintenance technicians, and gradually expanding the curriculum.
4:46

Training vs. Education

Jonathan Bankroft distinguishes between training, which is about repeatable tasks, and education, which instills a deeper desire for continuous learning and inquiry.
5:41

The Learning Organization

Kevin highlights the shift from a 'sharing organization' to a 'learning organization' by hiring professional educators for their university.
6:41

Simplify and Apply Learning

Jonathan emphasizes simplifying complex educational materials and providing 'cheat sheets' to help employees apply what they learn in their daily work.
8:07

Market Education Internally

He suggests marketing the university's offerings to employees' families through newsletters, encouraging loved ones to support their participation.
9:27

Chris Yano's Business Update

Chris announces the merger of Blue Corona into Rhino, making them a 'behemoth' in the home services marketing space, and his new role as a Nextstar partner.

Speakers

Chad Peterman

Host

Chris Yano

Host

Jonathan Bankro

Kevin Cumberford

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Start your internal training 'university' small, focusing on foundational roles like maintenance techs, then expand gradually.

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Hire professional educators to run your training programs; their expertise in adult learning can transform your organization.

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Differentiate between 'training' (task-based skills) and 'education' (fostering lifelong learning and critical thinking) within your curriculum.

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Simplify complex educational concepts and provide practical 'cheat sheets' to help employees apply new knowledge immediately.

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Market your training programs internally and externally, including to employees' families, to boost engagement and support.

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Continuously seek out and incorporate external best practices and thought leadership into your company's educational offerings.

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Focus on who your employees become through learning and development, not just the skills they acquire, to foster long-term growth and retention.

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