Superpro Podcast #90: Keys to Last Year’s 4X – Barbara Vaigauskaite & Jeremy Walsh

Leverage past work experiences, good and bad, to shape your company's values and operations. Learn what to do and, importantly, what not to do regarding employee and customer treatment.

Actively solicit customer reviews and referrals. Don't be afraid to ask for feedback and for customers to recommend your services to their network, as this is a powerful growth engine.

Invest in technology that streamlines operations. A robust field service management (FSM) software like House Call Pro can organize scheduling, invoicing, and customer communication, reducing administrative burden.

Prioritize integrity and honesty with customers. Transparent and truthful service builds trust, leading to repeat business and positive word-of-mouth referrals.

Utilize property data to prepare for jobs and set customer expectations. Knowing details like a home's age can inform your approach, help bring the right tools, and proactively address potential issues with customers.

Embrace automation for improved customer service and efficiency. Features like automated 'On My Way' notifications reduce communication overhead and enhance the customer experience.

Continuously learn and adapt to new technologies, especially AI. Tools like AI analysts can provide quick insights, saving time on report generation and helping make informed business decisions.