Inside the Dual Leadership Structure at Great Lakes Landscape Design

To effectively implement change, allocate sufficient time for persistence, follow-up, and training, recognizing that immediate adoption is rare and different team members learn at varying paces.

Empower a Director of Continuous Improvement (or similar role) to serve as a 'second in command' for your Integrator/GM, allowing them to focus on high-level strategy and deeper operational improvements.

Implement daily 10-15 minute 'huddles' for production teams to foster alignment, track key metrics, address issues quickly, and create a culture of comfort in reporting defects.

Standardize critical processes, such as estimating, using tools like LMN templates to ensure consistency across sales teams and reduce individual variability, leading to more accurate proposals.

Utilize 'tabletop' exercises (e.g., 'soup to nuts') to simulate the customer journey, identify data flow breakdowns, and uncover areas for improvement in service delivery and internal communication.

Cultivate a culture that embraces change by preparing the team, communicating the 'why,' and providing guidance through new initiatives, rather than simply announcing changes.

Prioritize key performance indicators (KPIs) and metrics that genuinely move the needle for your business, establishing systems to consistently track and analyze them.