How to Train Your Plumbing Techs for Success

Prioritize character over plumbing skill in hiring, as character cannot be trained, but plumbing can.

Implement a structured, short-term training system (e.g., one week) to get new technicians into their own trucks quickly, avoiding extended ride-alongs.

Utilize 'happy calls' (customer follow-ups) to gather feedback on technician performance and customer experience, and integrate this feedback into your training and culture.

Establish clear company 'non-negotiables' and reinforce them consistently through regular meetings, as culture is the ultimate trainer.

Foster a culture of responsibility where technicians are empowered to make decisions and manage jobs independently, rather than constantly relying on management.

Do not be held hostage by 'prima donna' plumbers, regardless of their skill; prioritize character and be prepared to let go of those who don't fit the culture.

Engage in continuous recruiting, viewing your business as a recruiting company, always looking for individuals with the right character, even if not immediately hiring.