He Heard My Price & Left… What’s Going On With Customers Right Now?
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Key Takeaways
Prioritize personal safety: Always wear long sleeves and pants to protect against sun, dirt, and ticks, especially in overgrown areas.
Educate clients on pricing: Clearly explain why price increases or additional charges (e.g., for double cuts) are necessary due to time and effort.
Proactively manage difficult clients: While maintaining good relationships, don't be afraid to stand firm on pricing and service boundaries.
Consider pre-season edging/trimming: Charging a small fee for early season edging can save time and effort during peak mowing season.
Regularly maintain equipment: Be prepared for unexpected repairs by factoring in potential costs and having backup plans for equipment breakdowns.
Enhance client rapport: Small gestures like accepting offers of food can build stronger relationships and goodwill with clients.
Utilize mulch glue for sloped areas: For mulch jobs on slopes, suggest using mulch glue to prevent erosion and ensure longevity, offering it as an upsell.
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