Episode 333 Omne Trium Perfectum – The Power Of 3 Options
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Key Takeaways
Always present at least three distinct options to customers, as this significantly increases the likelihood of a 'yes' by providing perceived choice and control.
Clearly articulate the 'why' and the 'benefit' of each solution, as customers prioritize understanding the outcome over the intricate 'how' of the work.
Custom-tailor your three options to align with the customer's specific values, concerns, and diagnosed problems to make each choice relevant and appealing.
Implement 'value stacking' within your options; make higher-priced options more attractive by bundling additional services or products, making them seem like a better overall deal.
Instead of offering simple percentage discounts, frame incentives as 'free' items or services to create a 'value shock' and leverage FOMO (fear of missing out) on benefits.
When a customer expresses interest in a higher-priced option but hesitates due to cost, offer financing by asking, 'Would it help if I offered you a way to make payments on it?'
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