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Content

Episode 285 3 Steps To Creating Change

📅 October 16, 2025 ⏱️ 19:59 🎤 Chris Fresh

Chapters

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  • 0:00
    Introduction to Change
    The host introduces the three-step process for creating effective change in organizations, addressing common frustrations with implementation.
  • 1:56
    Habit Formation & Expectations
    Chris discusses the 30-60 day timeline for breaking and forming habits, emphasizing the need for proper expectations to avoid frustration.
  • 5:02
    Importance of Implementation
    He stresses that implementation of training is crucial and warns against repeating mistakes by neglecting new strategies.
  • 8:49
    Be the Example
    The first step to change is for leaders to be the primary example, demonstrating buy-in and commitment to new processes.
  • 15:08
    Right vs. Rich
    Chris shares a personal anecdote about choosing to be 'rich' in relationships over being 'right,' applying it to leadership and team culture.
  • 21:26
    Draw a Line in the Sand
    The second step involves leaders drawing a clear line in the sand, committing to changes without turning back, fostering trust and adherence among the team.
  • 25:20
    Accountability & Authority
    The final step is holding people accountable, which becomes easier when leaders have exemplified the change and established resolve.
  • 28:33
    Escaping the Business
    Chris explains how being an example and implementing change effectively can free business owners from being constantly 'in the business,' enabling logical decision-making.
  • 30:28
    Software & Call to Action
    He mentions new AI software for diagnosing and building options, encouraging listeners to visit ThePlumbingSalesCoach.com for more information and offers.

Speakers

C
Chris Fresh
Host — The Plumbing Sales Coach

Key Takeaways

✦

Commit 60 days to truly break old habits and form new ones within your team, understanding that change is a gradual process requiring sustained focus.

✦

As a leader, you must be the primary example for any change you wish to implement; your team will mirror your commitment or lack thereof.

✦

Establish clear expectations for new implementations; failure to do so can lead to frustration and a perception of unachievable goals.

✦

Draw a definitive 'line in the sand,' signaling to your team that new processes are non-negotiable and here to stay to build trust and encourage buy-in.

✦

Hold team members accountable consistently, but recognize that accountability is most effective when preceded by your own example and unwavering commitment to the change.

✦

Leverage training and new tools to work ON your business, not just IN it, allowing you to eventually step back and lead strategically rather than operationally.

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