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Level10 Contractor Daily

Episode-2056 -Financing That Actually Makes You A Lot More Than It Costs (Chris Scoville, Improvifi)

πŸ“… April 25, 2025 ⏱️ 42:53 🎀 Rich Harshaw, Chris Scoville

Chapters

Click to jump to section

  • 0:00
    Intro: a finance company on the contractor's side
  • 1:38
    Where Improvifi came from
  • 3:14
    Beyond the rate sheet: the big audacious idea
  • 4:24
    5,000 members, bootstrapped from scratch
  • 5:31
    Two problems: underutilization & no KPIs
  • 7:44
    Coaching approvals from the data
  • 12:07
    Anecdotes: HVAC and roofing teams not using financing
  • 14:20
    Early, always, and often β€” the consumer credit center
  • 17:05
    Killing the cash discount to lift close rates
  • 25:18
    Margin integrity: the $63K deck math
  • 30:08
    Why finance companies make bad partners
  • 34:57
    The Skool community, deal desk & getting involved

Speakers

R
Rich Harshaw
Host, Level10 Contractor Daily
Chris Scoville
Chris Scoville
Founder & CEO, Improvifi

Key Takeaways

✦

Financing should be offered 'early, always, and often' β€” introduce it before presenting price to defuse sticker-shock anxiety, not after the number lands.

✦

Improvifi built a 2% flat dealer fee model and teaches 'margin integrity' / zero-cost averaging so contractors build the fee in and never lose money offering financing.

✦

One deck company removed its 5% cash discount and closings jumped from ~30% to ~63% because reps stopped steering customers to the low-ticket cash price.

✦

Financed deals routinely run about double the ticket of unfinanced deals β€” one company's own numbers showed financed jobs literally twice the size.

✦

Approvals get missed on data entry: entering 'total annual gross household income of all occupants' (not just the applicant) turns declines into approvals β€” quarterly KPI reports catch the drop-off.

✦

Use the toolbox not one tool: keep your prime lender for 680+ and add a super-subprime program (550-680) plus a zero-dealer-fee secured loan to capture the paper you're currently losing.

✦

Improvifi's three-prong model β€” lending solutions, a live Skool training university (leadership through front desk), and a real-time deal desk (~50 calls/week) β€” differentiates it from commoditized rate-sheet lenders.

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