Data-Driven Growth and IT Crisis Management in the Trades

Categorize business problems as either 'people problems' or 'process problems' to simplify root cause analysis and action planning.

Implement preparedness strategies for IT emergencies, such as automated job lists for dispatch and backup communication plans for internet outages, to maintain operational continuity.

Prioritize foundational reports like a monthly P&L and technician KPI reports to quickly identify profitability and performance gaps.

Develop custom reporting infrastructure by extracting data from primary tools like ServiceTitan to gain tailored insights and a comprehensive view of your business that standard reports may not provide.

Integrate data and reports into your daily, weekly, and monthly operational cadences (e.g., daily huddles, weekly manager meetings) to ensure data-driven decision-making becomes routine.

Embrace transparency by sharing company KPIs and performance data with all employees; this fosters buy-in, accountability, and quicker problem-solving.

Recognize the growing opportunities within the trades for technology roles, as the industry continues to mature and offer meaningful work solving essential problems for communities.