We Saved $80K/Month After Fixing One Process (Our Biggest Mistakes)

Implement strict controls for ad spending, especially during peak demand or extreme weather, to avoid overspending beyond your capacity to service leads.

Establish clear purchasing processes and approval systems for technicians to prevent uncontrolled spending and significantly reduce material costs.

Regularly re-evaluate and negotiate pricing with all vendors. Don't let personal relationships overshadow the need for competitive pricing and effective cost of goods sold (COGS) management.

Prioritize hiring a skilled financial controller early in your business growth to gain clear visibility into your numbers and avoid costly decisions made in a 'vacuum.'

Thoroughly understand the cash flow implications of any new ventures, such as construction projects, before integrating them, as they can differ significantly from service work.

Invest in data visibility tools and processes (like Service Titan) to gain actionable insights into capacity, marketing effectiveness, and overall financial health.

Maintain a continuous recruiting function, even at smaller scales, to mitigate the significant impact of losing key personnel overnight.