Managers Make or Break Your Team!

Chad introduces the importance of culture in the workplace and his guest, Eddie Geller, founder of SCORE, to discuss tactical ways to build and measure culture.

Eddie shares his background, from starting a technology consulting company in Australia to co-founding a consumer tech app in New York, and how these experiences led to the creation of SCORE.

Eddie recounts how the 2008 financial crisis forced him to rebuild his first company's culture, shifting from a 'blame culture' to one of transparency, collaboration, and shared responsibility.

Eddie explains how over-communicating facts, leaning into curiosity, and celebrating small wins were crucial steps in rebuilding trust and fostering a collaborative culture.

Chad and Eddie discuss the importance of consistent practices, such as weekly 'wins and fails' meetings and regular leadership training, in solidifying culture and building trust.

Eddie introduces SCORE, a system that measures workplace culture with a score out of 100, providing benchmarks, roadmaps, and business cases for profit increase through cultural improvement.

Eddie details SCORE's approach to measuring culture at the team level, emphasizing that managers are culture carriers and that questions are tailored for managers versus individual contributors to provide a 360-degree view.

Eddie explains that SCORE's behavior-based questions and focus on root causes provide actionable recommendations for managers, moving beyond lagging indicators like engagement scores.

Eddie describes how SCORE provides leaders with a measurable culture score for every manager, offering concrete recommendations for improvement and helping organizations focus on leading and developing their people effectively.