CSTG 217: How to Build a Strong Culture Through Leadership Metrics with Eddie Geller

📅 June 17, 2025 ⏱️ 46:03 🎤 Chad Peterman, Eddie Geller

Chapters

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0:00

Tactical Culture Building

Host Chad Peterman introduces the episode's focus on tactically building culture and the importance of actionable feedback.
1:45

Introducing Eddie Geller

Chad introduces Eddie Geller, founder of SCORE, highlighting his unique background and deep understanding of culture.
3:30

Eddie's Entrepreneurial Journey

Eddie shares his background as an entrepreneur, building and exiting companies, and his passion for creating thriving workplaces.
7:04

Lessons from a Crisis

Eddie recounts his experience during the 2008 financial crisis, transforming a "blame culture" into a highly profitable and award-winning team through transparency and employee involvement.
13:40

Transparency and Vulnerability

Eddie and Chad discuss the power of transparency, vulnerability, and consistent communication in leadership, especially in rebuilding trust and fostering engagement.
23:45

The Wins and Fails Meeting

Eddie shares the 'Wins and Fails' meeting concept as a simple yet powerful tool for connection, camaraderie, and mutual support within teams.
30:16

Managers as Culture Carriers

The discussion emphasizes that managers are key culture carriers and the importance of consistent leadership development and one-on-one meetings.
39:03

Introducing SCORE

Eddie introduces SCORE, his company that measures workplace culture and provides actionable data to improve team performance and organizational profitability.
48:33

Measuring Culture with Data

Eddie explains how SCORE uses behavior-based, leading indicators to assess team culture and provides specific recommendations for managers, differentiating from traditional lagging indicator surveys.
1:05:49

Actionable Insights and Impact

Eddie highlights SCORE's value in providing measurable insights and actionable recommendations, helping organizations elevate their culture and, consequently, their profitability.

Speakers

Chad Peterman

Host

Eddie Geller

founder of SCORE

Key Takeaways

✦

Foster a culture of transparency and vulnerability by openly sharing company challenges and financial realities with your team; this builds trust and empowers employees to contribute to solutions.

✦

Implement regular, consistent meetings like a 'Wins and Fails' session or a monthly COO roundtable to encourage open communication and celebrate both successes and learning opportunities.

✦

Prioritize leadership development and consistent one-on-one meetings, ensuring managers understand these are for the team member's growth, not just performance reviews, and focus on asking open-ended, curious questions.

✦

Shift your focus from solely achieving financial results to developing your people; strong employee development naturally leads to better performance and goal attainment.

✦

Utilize data-driven tools like SCORE to measure team and manager-level culture, moving beyond subjective feedback to gain objective insights and benchmark progress.

✦

Ensure feedback mechanisms are behavior-based and specific to manager-team dynamics, rather than broad company-wide surveys, to provide actionable guidance for improving leadership.

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