E-266 Pool Nation Podcast: From Good Enough to Great: How Private Companies Are Rewiring the Pool In

📅 September 22, 2025 ⏱️ 1:32:49 🎤 Edgar de Jesus, John JJ Flawless, Justin, Bob, Todd

Chapters

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0:00

The New Three: Revolutionizing Pool

Edgar de Jesus introduces 'The New Three' companies (Aqaar, Poolside Tech, and Raypak) and their mission to transform the pool equipment industry by offering freedom of choice and innovation.
0:02

Industry Complacency & Innovation

John Flawless discusses how the pool industry has been complacent, with 'good enough' being the norm, and highlights the importance of new companies driving innovation for better products and services.
0:08

New Three Core Values

The hosts and guests explain that The New Three is a movement of manufacturers focused on freedom of choice, category expertise, and driving change in the industry with user-friendly, best-in-class solutions.
0:10

Customer Experience Focus

The New Three prioritize safety, efficiency, and quality for the end-user, along with an exceptional experience for pool professionals and builders, aiming to simplify their work and improve product reliability.
0:17

Proactive Support & Data

The companies use data and proactive support to minimize callbacks for pool professionals, demonstrating how their connected systems allow them to monitor installations and offer timely assistance.
0:30

Private Ownership Advantage

The guests explain that being privately held allows them to prioritize customer satisfaction and innovation over shareholder profits, fostering a culture of continuous improvement and responsiveness to pool professionals' needs.
0:38

Voice of the Pool Pro

The conversation highlights how pool professionals' feedback, particularly frustrations with existing equipment and vendor lock-in, directly influenced The New Three's collaborative approach and commitment to choice and interoperability.
1:06

Freedom of Choice

The speakers discuss how the lack of choice in the pool industry forced professionals to use inferior products and how The New Three's focus on freedom allows them to choose the best components, driving competition and innovation.
1:22

Empowering Pool Professionals

The episode concludes by emphasizing how The New Three's innovative products and collaborative spirit empower pool professionals to offer superior solutions, justifying replacements and enhancing the overall customer experience.

Speakers

Edgar de Jesus

Host

John JJ Flawless

Host

Justin

Bob

Todd

Key Takeaways

✦

Prioritize innovation and quality over 'good enough' to stay competitive and better serve clients.

✦

Embrace interoperability: Seek out and advocate for equipment that seamlessly integrates, providing more flexibility and better performance for your clients.

✦

Leverage data and remote capabilities: Utilize smart pool systems to monitor installations, diagnose issues remotely, and reduce costly site visits.

✦

Focus on customer experience: Proactive support and problem-solving, even before a client notices an issue, can significantly enhance your reputation and client loyalty.

✦

Understand the value of private companies: Recognize that privately held manufacturers often prioritize product quality and professional support over shareholder profits, leading to more responsive and innovative solutions.

✦

Educate clients on product benefits: Clearly articulate the long-term cost savings, efficiency, and advanced features of new, high-quality equipment to justify upgrades and replacements.

✦

Challenge industry norms: Don't be constrained by vendor lock-in; actively seek out and recommend the best-in-class products regardless of brand to provide optimal solutions for your customers.

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