← Back to Library
Build It To Sell It Culture

Why One Missed Call Just Cost You THOUSANDS OF DOLLARS!

πŸ“… December 11, 2025 ⏱️ 58:42 🎀 Lance, Julian Scatten

Chapters

Click to jump to section

  • 0:00
    Introducing Julian Scatten
    Lance introduces Julian Scatten, president and CEO of Nexstar Network, highlighting his role in helping contractors and their long-standing friendship.
  • 1:45
    Nexstar's Mission & Julian's Journey
    Julian explains Nexstar Network's focus on residential plumbing, heating, cooling, and electrical, and shares his personal journey from member to CEO, emphasizing his passion for small businesses.
  • 4:12
    Leadership and Boundaries
    Julian discusses his leadership philosophy, emphasizing setting boundaries and prioritizing personal life, contrasting it with the demanding life of an owner-operator.
  • 10:07
    The Impact of Private Equity
    Julian delves into Nexstar's decision to adjust its membership due to private equity's growing influence, discussing the challenges of employee retention and mission alignment.
  • 16:44
    Post-Exit Depression and Planning
    Lance shares his experience with post-exit depression after selling his business, prompting a discussion about the emotional challenges of selling a business and the importance of planning for life after the sale.
  • 26:24
    Levels of Operational Excellence
    Julian outlines different levels of operators, from initial hustle and grit to managing KPIs, fostering leadership, and ultimately building a business with a clear succession plan.
  • 32:23
    Implementation and Industry Trends
    The conversation shifts to the importance of implementation in achieving growth, with Julian using an analogy to explain why some business owners resist change. He then discusses the current state and future of the HVAC industry, including the impact of market share strategies and the technician shortage.
  • 47:45
    The Role of AI and Efficiency
    Julian discusses the potential of AI in replacing CSRs, emphasizing the need for businesses to embrace efficiencies while maintaining a human element and tailoring technology to their specific needs.
  • 52:14
    Nexstar's Library and Coaching
    Julian highlights Nexstar's comprehensive library of operational processes and the unique value of its interconnected coaching approach, which provides holistic guidance beyond standalone services.
  • 56:34
    Nexstar's Focus and Future
    Julian explains Nexstar's strategic decision to remain focused on residential plumbing, heating, cooling, and electrical, and its commitment to incremental adjustments that compound over time, hinting at future possibilities.

Speakers

L
Lance
Host
J
Julian Scatten
President and CEO at NextStar Network

Key Takeaways

✦

Prioritize your time and set clear boundaries: Don't let your business consume your personal life. Dedicate specific times for work and family, and stick to them.

✦

Treat your business as an asset, not just a job: Implement systems and processes that enhance its value, whether you plan to sell it or pass it on.

✦

Plan for your exit strategy early: Understand what life looks like after selling your business to avoid post-exit depression and ensure a smooth transition.

✦

Embrace continuous learning and implementation: Be a student of your industry, but more importantly, quickly apply what you learn and execute new strategies.

✦

Focus on building a strong culture and leadership team: Beyond metrics, cultivate an environment where employees feel valued and empowered, which is crucial for long-term growth and attracting talent.

✦

Leverage technology like AI strategically: Explore efficiencies AI can offer, such as in customer service, but carefully integrate it to complement human interaction rather than completely replacing it.

✦

Don't shy away from professional guidance: Utilize coaching groups and industry resources to gain insights and avoid common pitfalls, as success often leaves clues.

Want the full experience?

Join the Inner Circle for full access to every episode, AI-powered insights, personalized coaching, and a network of industry leaders.

Join Inner Circle β†’

Inner Circle Membership Portal © 2026 Power100. All rights reserved.

power100.io