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Toolbox for the Trades Culture

Toolbox Down Under: A Peek Into the Australian Trades Life

⏱️ 25:54 🎤 Jackie Aubel, Scott Irwin, Vicky Irwin
AUDIO EPISODE
Toolbox Down Under: A Peek Into the Australian Trades Life
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Chapters

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  • 0:00
    People First Philosophy
    Scott Irwin emphasizes that their employees are the most important asset, even more so than customers, highlighting their focus on employee well-being.
  • 0:41
    Introducing Scott and Vicki
    Host Jackie Aubel introduces Scott and Vicki Irwin, owners of Network Plumbing, as the first Australian Service Titan users and discusses their unique experience.
  • 3:02
    The 2007-2008 Crash Impact
    Scott recounts how the 2007-2008 financial crash drastically reduced their commercial revenue but led to a successful pivot to residential work.
  • 7:45
    Importance of Mindset
    The Irwins stress the importance of an optimistic mindset and having fun at work, advocating for employees to pursue careers they genuinely enjoy.
  • 22:53
    Expanding to Other Trades
    Scott and Vicki share their experience and lessons learned from expanding Network Plumbing to include electrical and air conditioning services.
  • 28:34
    Adopting Service Titan
    The Irwins detail their long journey to becoming the first Australian company to implement Service Titan, from initial contact to successful integration.
  • 32:40
    World of Titans Event
    The Irwins invite listeners to the upcoming World of Titans event in Sydney, promising insights into their company culture and an open-book sharing of their business practices.

Speakers

J
Jackie Aubel
Host
S
Scott Irwin
Owner of Network Plumbing
V
Vicky Irwin
Owner of Network Plumbing

Key Takeaways

✦

Prioritize your employees above all else; happy employees lead to better customer service and business success.

✦

Cultivate an optimistic and fun-loving company culture to improve morale and productivity.

✦

Don't be afraid to pivot your business model in response to market changes or economic downturns, as Network Plumbing did by shifting from commercial to residential work.

✦

Invest time in finding the 'right people in the right seats,' as proper staffing and skill alignment are crucial for growth and efficiency.

✦

Consider the unique market conditions and passion levels when expanding into new trades; what works in one region or for one service may not translate directly.

✦

Be an open book with your business knowledge and experience; sharing insights can elevate the entire industry and foster a collaborative environment.

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