Remko Bloemhard of SuppTrax | Ep. 54

Supplement every residential and commercial insurance claim, as adjusters often miss crucial items that can only be identified during production or through code requirements.

Consider outsourcing supplementing to specialized companies to avoid the overhead of hiring, training, and managing an internal team, potentially achieving greater efficiency and profit maximization.

Utilize technology like SuppTrax to track claim statuses, communication, and key performance indicators (KPIs) to optimize supplementing processes and ensure accountability.

Prioritize building rapport and personal relationships with desk adjusters, as personalized communication can lead to better claim outcomes and a more positive experience.

Implement a standardized photo checklist for your field team to ensure all necessary evidence is captured, as comprehensive photos are critical for successful supplementing (if it wasn't documented, it didn't happen).

Analyze employee performance within your supplementing process to identify whether speed (days to close) or maximizing claim value (average supplement amount) is more critical for your business goals.

Leverage tools that allow you to group claims by desk adjuster to reduce hold times and increase efficiency, turning multiple calls into a single, productive conversation.