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Home Service Expert

Leading With Care And Code To Achieve Business Success with Howard Partridge and Tommy Mello

πŸ“… December 25, 2019 ⏱️ 1:16:31 🎀 Howard Partridge, Tommy Mello

Chapters

Click to jump to section

  • 0:00
    Intro: bringing more money into your home service business
  • 3:21
    Howard's journey from small businesses to coaching others
  • 6:45
    People are motivated differently - leadership vs. old-school management
  • 10:09
    The opportunity to support, encourage, and build accountability
  • 16:48
    Attitude, culture, and the parts of a business
  • 20:10
    Your hourly rate and why executives shouldn't do $20 work
  • 23:30
    Secret #1: work-life balance and loving the work
  • 26:46
    Secret #2: get around people who have done what you want
  • 30:06
    Encouragement, Zig Ziglar wisdom, and helping people grow
  • 36:39
    How the pod accountability process actually works
  • 46:42
    Community, connection, and combating isolation at work
  • 56:40
    Coaching, ego, and hiring through trusted relationships
  • 1:06:47
    Building the marketing machine and the power of community

Speakers

H
Howard Partridge
Founder, Phenomenal Products; Director of Training, Ziglar; Author
T
Tommy Mello
Host / Founder, A1 Garage Door Service

Key Takeaways

✦

Most businesses manage people the old way, treating everyone the same, when different generations and personalities are motivated differently and require tailored leadership.

✦

A leader's job is to support, encourage, and hold people accountable so they become their best selves, not just to bark orders and demand compliance.

✦

Business breaks into distinct functions - marketing, sales, service, and tracking - and no single person can effectively do all of them, so you must build a team around those roles.

✦

If your effective hourly rate as an executive is $200-$500, you should stop doing $20-an-hour work and delegate it so you can focus on high-leverage activities.

✦

The two secrets to growth are getting a coach who has already achieved what you want, and surrounding yourself with people who have done what you're trying to do.

✦

Howard's 'pod' system - small accountability groups of seven to nine people modeled on Scrum - drives connection, community, and rapid progress inside a company.

✦

In a digitally connected but emotionally isolated world, building genuine community inside your company keeps people engaged and combats loneliness and disengagement.

✦

Hire through relationships and referrals from people you trust rather than cold job boards like Craigslist, because character references from your network reduce hiring risk.

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