How The 5S Lean Management System Can Make Your Processes More Efficient w/ Stephan Poirier

Implement the 5S lean management system (Sort, Set in Order, Shine, Standardize, Sustain) for a highly organized and efficient operation, from tool storage to job site cleanliness.

Utilize an app like iAuditor to create and manage Standard Operating Procedures (SOPs) for all key tasks, improving consistency, training new hires, and streamlining administrative tasks like timesheets.

Adopt new materials and techniques (e.g., synthetic bases, resin jointing compounds) strategically by starting with small, controlled tests to mitigate risk and gather performance data before full integration.

Streamline your sales process by automating consultation scheduling (e.g., Calendly) and pre-qualifying clients through detailed website forms, saving time and ensuring quality leads.

Charge for consultations to filter out 'tire-kickers' and provide value by educating clients on proper installation techniques and product benefits, building trust and positioning yourself as an expert.

Develop a 'consultation kit' with product samples and demonstrations (e.g., stone dust drainage test) to visually explain concepts and differentiate your services, enhancing client understanding and confidence.