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Home Service Expert

Generating Loads of Leads in a Cost Effective Way with Todd Bairstow and Tommy Mello

πŸ“… December 25, 2019 ⏱️ 1:07:44 🎀 Todd Bairstow, Tommy Mello

Chapters

Click to jump to section

  • 0:00
    Intro
  • 3:14
    Performance-based lead generation
  • 6:27
    The Google Guarantee and Local Services Ads
  • 13:01
    HomeAdvisor, Angie's List, and QR Connect
  • 16:24
    The glass ceiling of search traffic
  • 19:40
    Rolling up competitors and private-equity money
  • 23:01
    Recruiting talent, M&A, and outside sales
  • 29:35
    Selling value vs. rushing the transaction
  • 36:12
    David vs. Goliath: the agility of smaller companies
  • 42:55
    Busy professionals pay for trust and reliability
  • 46:11
    How consumers vet you via social media
  • 52:55
    Nextdoor as a recommendation engine
  • 56:13
    SEO easy wins and outsourcing PPC
  • 1:02:47
    Book recommendations: The E-Myth and beyond

Speakers

T
Todd Bairstow
Founder, Keyword Connects (home-improvement lead generation)
T
Tommy Mello
Host / Founder, A1 Garage Door Service

Key Takeaways

✦

Performance-based lead generation, where you only pay once a high-quality lead is delivered, aligns the marketing partner's incentives directly with your revenue.

✦

The Google Guarantee and Local Services Ads produce high-intent calls, but the platform still has bumps to work out and Google can pull providers at will.

✦

Search engines like Google, Bing, and Yahoo can only send a finite amount of traffic, so growth eventually hits a glass ceiling that forces new channels.

✦

Rolling up smaller competitors in strategic territories can be powerful, but taking private-equity money means partnering with people who view money very differently than a typical entrepreneur.

✦

Recruiting talent early from high schools and colleges and building dedicated M&A and outside-sales teams is how you scale beyond organic limits.

✦

Busy professionals will happily pay a few dollars more for a provider they trust who shows up correctly, and impatient shoppers on the phone are rarely your best customers.

✦

Consumers vet service companies through Facebook, Instagram, Nextdoor, and reviews, so your social presence is now part of the buying decision.

✦

SEO still offers easy wins where nobody is optimizing, but PPC is a different animal best handed to specialists rather than managed in-house.

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