From Cheerleading to Plumbing: An Unexpected Leadership Path

Invest in modern tools like AI voice agents to ensure no customer calls are missed and to streamline scheduling, directly boosting revenue.

Prioritize hiring for cultural fit and passion, as some traits cannot be taught, even if skills can be trained over time.

Cultivate a culture of mutual respect and clear communication within family businesses to overcome generational differences and shared goals.

Delegate tasks and empower your team to take on responsibilities; attempting to do everything yourself leads to burnout and inefficiency.

Actively participate in industry support groups and networks like 'Lady Titans' to find mentorship, collaboration, and a sense of community.

Emphasize mental health and self-care for yourself and your team, as it's crucial for sustained performance and overall well-being.

Regularly assess and refine internal systems and processes to manage growth pains and ensure operational excellence during expansion phases.