Fix Your Inside Sales, Fix Your Growth | EP 225

📅 February 12, 2026 ⏱️ 34:37 🎤 Alan Draper, Josh Sunniga

Chapters

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0:00

Inside Sales: The Growth Engine

Inside sales is crucial for business growth at every stage, from single-truck operations to multi-fleet enterprises.
0:35

Introducing Josh Sunniga & Vault

Josh Sunniga, CEO of Vault, is introduced for his expertise in scaling inside sales, stemming from his record-breaking pest control sales achievement.
1:45

Common Inside Sales Mistakes

Businesses often fail to prepare for same-day or next-day service, leading to lost sales, especially for urgent pest control issues.
3:09

Aligning Interests for Growth

Incentivizing technicians and staff to align with growth objectives is crucial to ensure everyone is pulling in the same direction.
3:22

Leadership and Team Motivation

Effective leadership, charisma, and genuine care for employees foster a united team motivated for collective growth.
3:28

Vault's Service Offerings & Results

Vault's services include high-converting sales for general pest and mosquito, achieving high closing rates and two-year agreements.
4:04

Expanding Service Lines: Termite & Insulation

Vault is rebranding to 'Volt Growth Systems' and expanding into termite control and insulation offerings to further support client growth.
5:05

Key Takeaways for Growth

Creating urgency, making growth important to the entire team, and aligning incentives are vital for scaling a pest control business.
5:13

Why Choose Vault

Vault's incentives are aligned with client growth, operating on a commission basis that guarantees results and focused expansion.

Speakers

Alan Draper

Host

Josh Sunniga

CEO of Vault

Key Takeaways

✦

Prioritize swift service: Ensure your team can fulfill service requests within 48 hours to capitalize on urgent customer needs and avoid lost sales.

✦

Align technician incentives: Motivate technicians with bonuses or incentives for same-day/next-day services to support sales efforts and company growth.

✦

Specialize roles: Consider separating sales from customer service to allow sales professionals to focus purely on closing deals, maximizing lead conversion.

✦

Optimize call availability: Implement systems to ensure your phone calls are always answered, recognizing that every call is a potential sale.

✦

Offer multi-year agreements: Encourage your sales team to pursue 2-year agreements to increase customer lifetime value and improve customer retention.

✦

Expand service offerings strategically: Consider adding services like mosquito, termite, or insulation, but ensure they don't detract from your core competencies.

✦

Partner for auxiliary services: For new service lines like insulation, find local partners to handle the work, allowing your company to focus on sales and marketing.

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← Will AI Replace Pest Control? What’s Coming (And What’s Not) | EP 226

Small Deals, Big Growth: How Micro-Acquisitions Can Scale a Pest Control Company | EP 224 →