Empowering Your Employees To Scale Your Business 10x with Ellen Rohr and Tommy Mello

Great leaders 'call people out to play a bigger game.' Ellen Rohr credits the bosses who saw more in her and challenged her to do better as the ones who shaped her, and she now builds that same expectation into every person on her team.

Drop the millennial stereotypes. Disparaging younger employees is unhelpful; most people simply want to know the rules of the game, how to win, and how to make more money, and it's a leader's job to make that clear.

Ellen went from getting fired at multiple jobs to running Benjamin Franklin the Punctual Plumber and co-founding Zoom Drain, proof that trades offer a real career path even when you never planned to be in the 'dirty jobs' industry.

Learn to read and use financial reports to get out of debt and make money. Ellen was completely ill-prepared when she took over leadership until she mastered the numbers her mentors taught her.

Find your 'why,' but also find out why people would follow you. A mentor's question about why anyone would follow her reframed how Ellen thought about leadership.

Communication is mostly non-verbal, roughly 40% tone of voice and only about 10% the actual words, so how you talk to your team and customers matters more than what you say.

Watch your labor cost percentage: staying within a healthy band matters. If it's too high you have issues, and if it's too low you should be giving your people raises.