CSTG 232: Speaking with Candor with Chad Peterman
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Key Takeaways
Cultivate individual relationships with your team members outside of group settings to understand their perspectives and build trust, making candid conversations easier.
When addressing performance issues, ask 'why' and offer help rather than just giving directives; for example, if someone is late, ask 'What can I do to help you be successful?'
Employ 'I statements' to express your feelings and experiences (e.g., 'I feel frustrated when...') rather than accusatory 'you statements' to open dialogue and avoid defensiveness.
Be vulnerable as a leader by admitting when you don't have all the answers and actively seeking input from your team, especially those doing the day-to-day work.
Share your past experiences and how you handled difficult situations as a guide, instead of telling others exactly what to do, allowing them to adapt solutions to their own context.
Prioritize understanding your team's emotions—confusion, frustration, stress—as solving these underlying feelings makes technical problems much easier to address.
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