Building And Leading a High Performing Team with Troy Timmer and Tommy Mello

Position yourself as the professional leader in your market through the quality of your work and how you treat people, not just your marketing.

Use recruiters who specialize in your industry and define the exact skills and job scope up front so you hire the right person instead of just filling a seat.

Hiring a warm body out of desperation almost never works, so build your bench before you're in crisis when it's far easier to be selective.

Adopt a task-based management style that meets each employee where they are, then measure their work weekly against clear annual goals.

Create two-way accountability by having production rate the sales team's estimates and having sales follow up on customer satisfaction after the job.

Everyone benefits from a coach, so seek out consultants and mentors who have done it before rather than trying to figure everything out alone.

Cash flow discipline is survival: when operations stall the cash stops, so keep reserves for lean times, benefits, and unexpected problems.

Happy employees create happy customers, so invest heavily in training, clear communication, and reducing the assumptions you make about your team.