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Home Service Expert

Building A Multi-Million Dollar Business From The Ground Up with Jason Phillips and Tommy Mello

📅 December 25, 2019 ⏱️ 1:01:46 🎤 Jason Phillips, Tommy Mello

Chapters

Click to jump to section

  • 0:00
    Intro
  • 3:16
    Getting licensed in an unregulated trade
  • 6:36
    Working on the business, not in it
  • 13:23
    The daily five-minute standing leadership meeting
  • 16:41
    Using DISC to hire the right people
  • 20:01
    The power of listening in sales
  • 29:55
    The 'would you fight to keep them' hiring test
  • 33:14
    When it fails, start with yourself
  • 36:29
    Top performers never see your job posting
  • 39:47
    Commission structures and paying for value
  • 52:54
    Bringing your team along on the vision
  • 56:11
    Book recommendations and being responsible with money

Speakers

J
Jason Phillips
Home-Service Entrepreneur & Founder (built a multi-million-dollar company from the ground up)
T
Tommy Mello
Host / Founder, A1 Garage Door Service

Key Takeaways

In unregulated trades where anyone with $500 and an LLC can call themselves a pro, getting properly licensed and certified sets you apart as the real professional.

Owners who insist nobody can do the work as well as them stay trapped working in their business instead of on it, which caps their growth for life.

Formal education ending is where most people stop learning; committing to reading and self-development is a rare differentiator that compounds over time.

A short daily standing leadership meeting keeps the team aligned on what must get done and creates accountability without long, draining sessions.

Use a framework like DISC to understand personalities so you hire and manage the right people for each role instead of guessing.

Great salespeople win by listening far more than they talk, letting the customer do most of the talking is often the tell of a guaranteed sale.

When someone underperforms, start with yourself: either you hired wrong, trained wrong, or managed wrong, rather than blaming the employee.

Your best future hires already have jobs and will never see your posting, so recruiting A-players requires relationships and referrals, not just ads.

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