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The American Contractor Show

Better Branding = Closing More Deals – Dale Childress Jr – Dustan Biegler

πŸ“… August 6, 2020 ⏱️ 37:10 🎀 John Dye, Dustan Biegler, Dale Childress Jr

Chapters

Click to jump to section

  • 0:00
    Intro: marketing vs. sales
  • 1:41
    Meet Dustan Biegler and Dale Childress Jr
  • 4:24
    Don't ask friends and family about your brand
  • 5:59
    Building the Apple Roofing brand
  • 7:03
    Objects beat acronyms: the identity trap
  • 8:43
    Brand guidelines and consistency
  • 12:08
    Why a strong brand matters when you sell
  • 13:45
    Salespeople should live their brand
  • 16:24
    The co-branding debate
  • 18:03
    Attention goes where energy flows / 10,000 posts
  • 20:52
    Becoming the Kleenex of your industry
  • 21:55
    Branding builds culture and recruiting
  • 27:54
    The three trusts of closing
  • 30:44
    The closer's edge and the responsibility word track

Speakers

J
John Dye
Host, The American Contractor Show
D
Dustan Biegler
Branding & Marketing, Apple Roofing (Lincoln, NE)
D
Dale Childress Jr
Founder, Master Closer (roof sales trainer)

Key Takeaways

✦

Branding and sales are distinct disciplines - when you let marketing and sales each do their own job instead of blending them, results multiply.

✦

The ultimate branding test: people recognize who you are without seeing your name - like Target, Apple, or McDonald's.

✦

Avoid the 'last name plus a little roof' logo - an object-based, memorable brand (like Apple Roofing) triggers memory better than acronyms (RSG, ABC) that blend in with everyone else.

✦

Consistency is everything - a brand must be seen roughly seven times to register, and if it looks different each time, each exposure only counts as the first.

✦

Don't ask friends and family what they think of your brand - test it on total strangers (e.g., flash 12 brands for three seconds and see which they remember).

✦

Salespeople should live their brand, not compartmentalize it - your personal social media is part of your company's brand, so ask 'would I hire the person on my own Facebook page?'

✦

Be wary of co-branding - BBB badges, Angie's List, or manufacturer logos steal your real estate; 'attention goes where energy flows,' and you want full attention on your own brand.

✦

Building a brand takes relentless persistence - Dale posted over 10,000 times on Facebook over years before 'Master Closer' became the name that gets tagged whenever someone asks for a roof sales trainer.

✦

Closing rests on three trusts: the customer needs/wants the product, trusts the individual, and trusts the company - a strong brand delivers the third automatically and overcomes the industry's trust problem.

✦

Make yourself the reason for the deal - Dale's word track: 'The reason you should choose me instead of the other four people is because I accept full responsibility for making sure everything goes perfect on your project.'

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