FIX THIS HUGE BUSINESS ISSUE OVERNIGHT!

📅 February 12, 2026 ⏱️ 37:12 🎤 Lance Bachmann, Federico, Nero

Chapters

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0:00

Introducing Avoka.ai

Lance introduces Federico from Avoka.ai, an AI platform for the trades, and highlights their role as title sponsor for an upcoming roofing conference.
1:45

Federico's Background and Avoka's Mission

Federico shares his journey from Italy to the US and explains Avoka's mission to build an AI workforce for the trades to book more jobs and follow up on leads.
3:29

Avoka's AI for Contractors

Federico details how Avoka's AI agents help contractors by automating the first two steps of lead conversion: acquiring and converting leads, allowing contractors to focus on job fulfillment.
5:06

AI Agent Functionality

He explains that Avoka's AI agents act as trained employees, answering calls 24/7, booking jobs directly into CRM systems like Service Titan, and engaging with leads from various platforms including social media.
7:03

Overcoming Technology Friction

Federico addresses the initial resistance to AI technology, comparing it to training a new employee, and highlights that AI, once corrected, won't repeat mistakes.
9:59

Human-in-the-Loop Element

He elaborates on Avoka's unique 'human-in-the-loop' service, where a human CSR team intervenes when AI encounters complex situations, ensuring no lead is lost.
14:35

Nightmare and Success Stories

Federico shares a 'horror story' of AI failing with an upset customer and how the human-in-the-loop system saved the situation, demonstrating the AI's limitations and the value of human intervention.
18:19

Answering Every Call

Lance and Federico discuss the critical importance of answering every call, especially in the trades, and how many contractors mistakenly believe their marketing sucks when it's their follow-up that's lacking.
32:35

Avoka's Impact and KPIs

Federico discusses key performance indicators like answer rate and abandonment rate, highlighting how Avoka helps contractors improve these metrics, particularly for after-hours calls and long hold times.
41:28

Beyond Booking: The Call Board

Federico introduces Avoka's 'call board' feature, which helps contractors visualize and optimize their job schedule, using data to set up outbound campaigns to fill their board.
49:40

The Origin Story

He shares the inspiring story of Avoka's founders, two MIT AI lab leaders whose immigrant parents instilled the importance of answering every call, leading to the creation of Avoka.
50:16

AI is the Future

Federico asserts that AI is the future for contractors and adopting it early will lead to significant advantages and generational wealth, emphasizing careful selection of AI solutions.

Speakers

Lance Bachmann

Host

Federico

Head of Partnership and Growth at Avoka.ai

Nero

Host

Key Takeaways

✦

Prioritize answering every call quickly, as a high answer rate and low abandonment rate are crucial KPIs for lead conversion and revenue generation.

✦

Implement an AI solution that combines automation with human oversight to manage complex customer interactions and ensure no lead is lost.

✦

Leverage AI to automate lead acquisition and conversion, allowing your team to focus on job fulfillment and improving operational efficiency.

✦

Utilize technology like Avoka's 'call board' to visualize and optimize your job schedule, proactively filling gaps with automated outbound campaigns.

✦

Recognize that you are a sales organization, not just a trade company, and invest in sales-driven technology to maximize lead conversion and business growth.

✦

Understand that technology implementation, including AI, requires an initial training period, similar to a new employee; once trained, AI won't repeat mistakes.

✦

Don't just choose the cheapest solution; invest in proven, trusted AI solutions with strong recommendations to avoid costly setbacks and ensure successful deployment.

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