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Toolbox for the Trades Culture

Cybersecurity & Leadership: Protecting Your Business Inside and Out

⏱️ 35:51 🎀 Jackie Aubel, Courtney Greely
AUDIO EPISODE
Cybersecurity & Leadership: Protecting Your Business Inside and Out
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Chapters

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  • 0:00
    The Mark of a Great Manager
    Courtney introduces the idea that a manager's true quality is revealed by how well things function in their absence.
  • 0:46
    From Military to Trades
    Jackie introduces Courtney Greely, the COO of Chesapeake Electric, and sets the stage for a discussion on career changes, cybersecurity, and operational enhancements.
  • 5:08
    The Journey to Chesapeake Electric
    Courtney recounts her unique career path, from being an Arabic cryptologic linguist in the Air Force and working at the NSA, to cybersecurity startups, eventually finding her 'CEO soulmate' in the trades.
  • 17:36
    The Power of Strong Culture
    Courtney emphasizes the importance of core values, living them daily, and fostering a positive work environment, rejecting the 'superstar but A-hole' employee.
  • 38:02
    Leading with Light Values
    Courtney elaborates on Chesapeake Electric's core values, summarized by the acronym 'LIGHT,' and how they guide hiring, rewarding, and overall team growth.
  • 46:53
    Cybersecurity for Contractors
    Courtney, a cybersecurity expert, explains the critical need for home service businesses to implement robust cybersecurity measures and provides practical advice to protect against cyber threats.
  • 1:15:33
    Service Titan Toolbox Live Plug
    Courtney passionately recommends Service Titan's Toolbox Live events as instrumental for business adoption, networking, and gaining valuable insights.

Speakers

J
Jackie Aubel
Host
C
Courtney Greely
COO of Chesapeake Electric

Key Takeaways

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Prioritize employee well-being, as taking care of your team first will naturally lead to better customer service and business performance.

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Define and actively live your company's core values; use them as a framework for hiring, rewarding, and even letting go of employees to maintain a healthy and productive culture.

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Recognize that not all high-performing individual contributors make great managers; management requires a different skill set focused on developing people, not just tasks.

✦

Implement a robust cybersecurity strategy by auditing all software and hardware, ensuring systems are up-to-date, and segmenting guest Wi-Fi from business networks.

✦

Educate your employees on phishing and other cyber threats, as they are often the biggest vulnerability for any business, regardless of malicious intent.

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Invest in business continuity and disaster recovery plans for critical systems like phone lines to ensure operational resilience in the face of unforeseen events.

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Seek external cybersecurity advisory from ethical companies; they can help tailor a phased implementation plan based on your budget and prioritize the most critical protections.

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