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How To Succeed With The Power Of Expert Positioning With Mike Arnold

πŸ“… August 9, 2021 ⏱️ 1:08:31 🎀 Alex Cadieux, Mike Arnold

Chapters

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  • 1:03
    Creekside's Niche
    Mike Arnold introduces Creekside Outdoor Living as high-end design-build experts, focusing on creating 'badass backyards' rather than traditional landscaping.
  • 4:34
    Charging for Consultations
    Mike explains his decision to charge for consultations and designs, driven by the need to filter high demand and focus on serious clients.
  • 7:18
    Value of Design Details
    Mike discusses the importance of highly detailed 3D designs, including elements like gutters on a house, to help clients visualize their outdoor living space accurately.
  • 8:17
    Industry Standards & Pricing
    The discussion covers how the outdoor living industry's rising bar influences client expectations and the need for contractors to adjust pricing and service offerings.
  • 9:03
    People-First Approach
    Mike highlights the importance of viewing business interactions through a 'people to people' lens, emphasizing respect, honesty, and mutual value in all relationships.

Speakers

A
Alex Cadieux
Host
M
Mike Arnold
President of Creekside Outdoor Living

Key Takeaways

✦

Develop 'expert positioning' through consistent, educational content (like project tours or detail explanations) to differentiate your business and build client trust before the first meeting.

✦

Help potential clients craft their own evaluation criteria for quality by highlighting the details that matter in your work, subtly guiding them towards your standards.

✦

Use content to pre-qualify leads; the trust built online means fewer, more valuable sales calls, freeing up time previously spent on extensive follow-ups.

✦

Charge for consultations and designs. This respects your time, screens for serious clients, and reinforces your position as an expert, not just a service provider.

✦

Invest in highly detailed 3D designs that include surrounding elements like house gutters. This allows clients to visualize their space accurately, leading to better-informed decisions and reducing potential rework.

✦

Recognize that market demand and industry evolution allow for increased pricing; communicate the value of your detailed, quality work to attract clients willing to pay for it.

✦

Foster a 'people-first' approach in all interactions, from clients to team members to vendors. This builds stronger relationships, boosts morale, and ensures all parties feel valued.

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