Are Your Lawn Clients Generous?

Standardize mower blade bolt sizes: Manufacturers should unify bolt sizes across different models and brands to simplify maintenance for contractors.

Offer extended warranties: Consider extending warranties beyond industry standards (e.g., an extra year or 500 hours) to demonstrate product confidence and build customer loyalty.

Adapt mowing practices during droughts: When facing watering bans or dry conditions, mow higher and avoid over-fertilizing to help lawns survive.

Prioritize client communication: Develop good relationships with clients and communicate schedule changes, but set boundaries for after-hours calls.

Handle difficult neighbors professionally: When confronted by unreasonable neighbors, calmly state your compliance with local ordinances and continue your work, avoiding escalation.

Inspect new sod for proper installation: Always check for proper sod installation, especially after other contractors have worked on a property, to prevent future issues and callbacks.

Educate clients on watering needs: Remind clients about the importance of consistent watering for new plantings, particularly during dry spells, to ensure plant survival.