How to Lead & Succeed in the Trades (Advice from Someone Who’s Been There) | Ted Puzio

Prioritize employee well-being and satisfaction: Treat your employees as 'inside customers' to ensure they are happy and motivated, which in turn leads to better service for your 'outside customers'.

Don't shy away from seeking expert guidance: Regularly engage with business coaches, and don't hesitate to switch to new coaches as your business grows and its needs evolve.

Implement strong accountability from the start: Learn from Ted's early mistakes and establish clear accountability measures for all team members, especially key managers, to prevent fraud and maintain operational integrity.

Embrace challenges as learning opportunities: Expect obstacles and setbacks; view them as chances to learn, adapt, and implement improvements rather than as insurmountable failures.

Build a culture of trust and support: Foster an environment where employees feel valued and protected, which will naturally lead to loyalty and a strong, cohesive team.

Continually evolve and innovate: Stay ahead of market trends and competition by being open to new strategies, like early adoption of marketing channels or expanding into new service areas.

Acknowledge your weaknesses and delegate: Recognize areas where you are not strongest and hire people who are more skilled, providing them with the necessary resources and autonomy to excel.