CSTG 228: Commit to Curiosity with Andrew Hasty

Cultivate a 'learning mindset' by asking 'What am I missing?' instead of always assuming you're right, especially when dealing with client issues or team dynamics.

Recognize 'knower' behaviors like interrupting or blaming, and consciously shift to active listening and asking open-ended questions to understand client or team needs better.

Develop self-awareness to identify when you are 'drifting' into defensive or argumentative states, and practice 'shifting' back to curiosity by asking questions like 'Tell me more about your perspective.'

Assume the best in your colleagues and customers; approach disagreements with curiosity to understand their perspective, which can lead to better solutions for home-improvement projects.

Challenge your perfectionist tendencies and embrace being wrong as an opportunity to learn new methods, processes, or client preferences, improving your service delivery.

Lead your team with curiosity by asking 'What can I do to help?' or 'What's happening that's preventing you from being on time?' rather than making assumptions about their commitment.

Foster an environment where questions are encouraged, not threatened, among your crew and in client interactions to uncover innovative solutions and build stronger relationships.