Haywards 100 Year Anniversary
Chapters
Click to jump to section
Speakers
Key Takeaways
Prioritize continuous innovation and listen to customer feedback to develop products that address real-world challenges, such as Hayward's S3 salt system's wider operating range.
Invest in comprehensive training programs and facilities for pool professionals, even if immediate ROI is not evident, to foster long-term industry growth and customer loyalty.
Maintain a strong company culture centered on respect and genuine relationships, as exemplified by Oscar Davis's 'golden rule' and Hayward's family-oriented feel, which builds lasting trust.
Strategically invest in R&D during economic downturns, as Hayward did with OmniLogic during the recession, to emerge stronger and gain a competitive edge.
Explore educational partnerships with high schools and trade organizations to introduce younger generations to the pool industry and address future workforce needs.
Leverage technology for installer convenience, such as the Omni Pro app's remote configuration and saving capabilities, to streamline operations and reduce service time.
Implement incentive programs, like Hayward's trade bounty, to encourage equipment upgrades and support installers financially, fostering product adoption and loyalty.
Want the full experience?
Join the Inner Circle for full access to every episode, AI-powered insights, personalized coaching, and a network of industry leaders.
Join Inner Circle →